Convenience Store News

JAN 2017

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2013 Jesse H. Neal National Business Journalism Award Best Single Issue, October 2012 2013 Jesse H. Neal National Business Journalism Award Finalist, Best Profile, August 2012 2008 Jesse H. Neal National Business Journalism Award Best Single Issue, October 2007 2016 Eddie Award Honorable Mention, Folio: magazine Business to Business, Retail, Full Issue, October 2015 2016 Eddie Award Honorable Mention, Folio: magazine Business to Business, Retail, Single/Series of Articles, August 2015 2015 Eddie Award Honorable Mention, Folio: magazine Business to Business, Retail, Single Article, February 2014 2014 Eddie Award Honorable Mention, Folio: magazine Business to Business, Retail, Full Issue, October 2013 2014 Eddie Award Honorable Mention, Folio: magazine Business to Business, Retail, Single Article, February 2013 2013 Eddie Award Honorable Mention, Folio: magazine Business to Business, Retail, Full Issue, October 2012 2011 Silver Eddie Award, Folio: magazine Business to Business, Retail, Full Issue, October 2010 2011 Silver Eddie Award, Folio: magazine Business to Business, Retail, Best Single Article, October 2010 2009 Gold Ozzie Award, Folio: magazine Best Use of Illustration, October 2008 2009 Silver Eddie Award, Folio: magazine Business to Business, Retail, Full Issue, October 2008 2009 Bronze Eddie Award, Folio: magazine Business to Business, Retail, Website 2016 American Society of Business Press Editors, National Azbee Awards Gold, Best How-To Article, March 2015 Bronze, Best Original Research, June 2015 2016 American Society of Business Press Editors, Midwest Regional Azbee Awards Gold, Best How-To Article, March 2015 Silver, Best Original Research, June 2015 2015 American Society of Business Press Editors, Midwest Regional Azbee Awards Gold, Best Special Supplement, November 2014 Silver, Best Profile (long form), February 2014 2015 American Society of Business Press Editors, Midwest Regional Azbee Awards Best Profile (long form), February 2014 2013 American Society of Business Press Editors, Midwest Regional Azbee Awards Bronze, Best Editorial/Commentary, July 2012 2010 American Society of Business Press Editors, Northeast Regional Azbee Awards Silver, Feature Article Design, November 2010 2016 Trade Association Business Publications Intl. Tabbie Awards Silver, Front Cover Illustration, June 2015 2010 Trade Association Business Publications Intl. Tabbie Awards Honorable Mention, Front Cover Illustration, October 2009 2009 Trade Association Business Publications Intl. Tabbie Awards Gold, Front Cover Illustration, February 2008 Honorable Mention, Best Single Issue, October 2008 CSNews has been recognized with more editorial awards, including the prestigious Jesse H. Neal Award for business journalism, in the past nine years than any other industry publication. 4 Convenience Store News | JANUARY 2017 | WWW.CSNEWS.COM W ith the New Year comes many predictions about what trends and developments will impact retailers in 2017. We get inundated with news releases from all sorts of research firms and consultants about how the coming year will be differ- ent from the one just past. The challenge, of course, is to sort through all the different predictions and make some educated guesses about the ones most likely to be relevant to convenience store retailers. Tom Cook, principal of the King- Casey store design and branding firm and a member of the Convenience Store News How To Crew of foodservice experts, joins many others in pre- dicting that the c-store industry will begin to make inroads into the business of quick-service and fast-casual restaurants. "Foodservice will be the pri- mary area of focus for c-stores looking to build their brands and bottom lines," says Cook. "Concentration will be placed on providing prepared foods, made-to-order sandwiches, fresh ingredients, healthy options, quality baked goods, and barista-style coffee, espresso and tea drinks." An increased focus on foodservice is hardly a new trend. However, the percentage of companies in the c-store industry that excel at prepared foods and bev- erages is still relatively small. Other King-Casey c-store predictions are: Demographic shifts: Significant improvements in foodservice offerings and store design and environment will change customer demographics. More women — with and without children — will visit, says Cook. I expect a battle royale among c-stores, drugstores, dollar stores and other new channel entrants for the convenience-oriented female shopper in 2017. Drive-thru growth: Although only Sheetz, Wawa, Parker's and a handful of other c-store brands cur- rently offer drive-thru service, Cook foresees dramatic growth as savvy brands realize that drive-thrus offer the best way to meet the customer demand for con- venience, as well as a way to differentiate themselves and generate incremental foodservice sales. I'm a little less bullish on drive-thrus because I think drive-thru success depends heavily on location, and many current c-store sites won't easily handle a drive-thru. However, I expect more c-store retailers will experiment with technologically enabled forms of convenience, such as advanced mobile ordering and curbside pickup, and other as-yet-to-be tried technology like the checkout- less store that's being piloted by Amazon.com. There's no denying we're in for more change in 2017. Technology is giving consumers more power to set their own rules for engagement with retailers and brands. Retailers that focus on fulfilling their customers' needs, while investing in enhancing their foodservice and technology expertise, will be the long-term winners. VIEW POINT By Don Longo, Editorial Director Crystal-Balling the New Year Foodservice, demographic shifts and technology will be among key drivers for c-stores in 2017 For comments, please contact Don Longo, Editorial Director, at (201) 855-7606 or [email protected]

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