Convenience Store News

JAN 2017

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8 Convenience Store News | JANUARY 2017 | WWW.CSNEWS.COM 570 Lake Cook Road, Ste. 310, Deerfield, IL. 60015 (224) 632-8200 Fax: (224) 632-8266 www.csnews.com Direct Mailing Address for Convenience Store News: 111 Town Square Place, Suite 400, Jersey City, N.J. 07310 BRAND MANAGEMENT Group Brand Director Ron Lowy (330) 840-9557 [email protected] EDITORIAL Editorial Director Don Longo (201) 855-7606 [email protected] Editor-in-Chief Linda Lisanti (201) 855-7608 [email protected] Senior Editor Melissa Kress (201) 855-7618 [email protected] Associate Editor Angela Hanson (201) 855-7619 [email protected] Associate Managing Editor Danielle Romano (201) 855-7604 [email protected] Assistant Editor Chelsea Regan (201) 855-7614 [email protected] Contributing Editor Renée M. Covino (303) 741-3377 [email protected] Contributing Editor Tammy Mastroberte (201) 280-2614 [email protected] Art Director Michael Escobedo (224) 632-8245 [email protected] EVENTS • MARKETING • DIGITAL • RESEARCH • CIRCULATION Vice President/Custom Media Division Pierce Hollingsworth (224) 632-8229 [email protected] Strategic Marketing Director Bruce Hendrickson (224) 632-8214 [email protected] Director of Production Kathryn Homenick (973) 358-4875 [email protected] Director of Events Pat Benkar (973) 607-1330 [email protected] Director of Market Research Debra Chanil (201) 855-7605 [email protected] Audience Development Manager Shelly Patton (646) 217-1045 [email protected] List Rental The Information Refinery (800) 529-9020 Brian Clotworthy Reprints and Licensing Wright's Media (877) 652-5295 [email protected] Subscriber Services/Single-Copy Purchases (978) 671-0449 [email protected] CORPORATE OFFICERS Executive Chairman Alan Glass [email protected] President & CEO Peter Hoyt [email protected] Chief Financial Officer Chris Stark [email protected] Chief Customer Officer Ned Bardic [email protected] Chief Business Development Officer Korry Stagnito [email protected] Chief Digital Officer Joel Hughes [email protected] The contents of this publication may not be reproduced in whole or in part without the consent of the publisher. The publisher is not responsible for product claims and representations. EDITORIAL ADVISORY BOARD Brett Atherton Bolla Management Rick Crawford Green Valley Grocery Edward Davidson ER Davidson & Associates (7-Eleven Inc., retired) Ray Johnson Speedee Mart Jack Lewis GPM Midwest Danielle Mattiussi Maverik Inc. Kyle McKeen Alon Brands Inc. Richard Mione GPM Southeast Jonathan Polonsky Plaid Pantries Inc. Greg Scriver Kwik Trip Inc. Roy Strasburger Convenience Management Services Inc. Jon Urbanik CST Brands Inc. Premier Trade Press Exhibitor CONVENIENCE STORE NEWS AFFILIATIONS CONTENTS DEPARTMENTS VIEWPOINT 4 | Crystal-Balling the New Year Foodservice, demographic shifts and technology will be among key drivers for c-stores in 2017. 12 | CSNews Online 24 | New Products SMALL OPERATOR 28 | Good Things, Small(er) Packages Small operators are feeling optimistic about 2017, but wary of the election's effect. SMALL OPERATOR 32 | Strategic Pricing Considerations for Your Store A change of a few cents can profoundly impact both sales and profit. STORE SPOTLIGHT 84 | Mission: Convenience Downtown L.A.'s new Mission Market puts emphasis on the customer experience. EXPERT'S VIEW 88 | Green Lights & Stop Signs Don't let common career barriers hold you back. EXPERT'S VIEW 94 | How to Compete at the Drive-Thru Operators must go beyond speed of transaction and order accuracy. GETTING TO THE CORE 114 | New Year, New Resolutions C-store shoppers resolve to make changes to their diet and lifestyle in 2017. 84 28

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